Shipping policy
Shipping Policy
Last updated: June 2026
At Alpine Crate, we carefully curate and prepare every edition with attention to detail. Because many of our products are handcrafted, limited, or produced in small batches, shipping times may vary.
Processing Time
Orders are typically processed within 2–5 business days after payment confirmation.
For limited editions, pre-orders, or special releases, processing times may be longer. Estimated delivery timelines will be communicated on the relevant product page.
Shipping Destinations
We ship to:
- Switzerland
- European Union countries
- United Kingdom
- North America
- Asia
Additional destinations may become available in the future.
Shipping Costs
Shipping costs are calculated at checkout and depend on:
- Destination country
- Package size and weight
- Selected shipping method
Any applicable shipping fees will be displayed before completing your purchase.
Delivery Times
Estimated delivery times after dispatch:
- Switzerland: 1–3 business days
- Europe: 3–10 business days
- International destinations: 7–21 business days
Please note that delivery times are estimates and may be affected by customs procedures, public holidays, weather conditions, or carrier delays.
Tracking Information
When available, customers will receive a shipping confirmation email containing tracking information once the order has been dispatched.
Customs, Duties and Taxes
For orders shipped outside Switzerland, customs duties, import taxes, VAT, or other local fees may apply.
These charges are the responsibility of the customer and are determined by the destination country’s authorities.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
Please include your order number and any relevant photographs if applicable.
Limited Editions and Pre-Orders
Certain Alpine Crate editions may be offered as limited releases, reservations, or pre-orders.
In these cases, estimated shipping dates are provided for informational purposes and may be adjusted due to production, artisan, or logistics requirements.
Customers will be informed of significant changes whenever possible.
Contact
If you have any questions regarding shipping, please contact us:
Alpine Crate
Switzerland
info@alpine-crate.com